Privacy Policy
Last updated: 7/21/2026
1. Overview
Comlink is an internal application used by LeRoy's Rocky Mountain to provide AI-powered customer support for our TikTok Shop. This policy explains what data Comlink accesses, how it is used, and how it is protected.
2. Information We Access
When authorized by an internal operator, Comlink accesses TikTok Shop data through the official TikTok Shop API. This may include order information, product catalog data, customer messages, and shop metadata necessary to respond to customer inquiries.
3. How We Use Information
Data accessed via TikTok Shop is used solely to draft, review, and send responses to customer support inquiries. AI models may be used to summarize conversations and generate suggested replies. Data is not sold, shared with third parties for marketing, or used for any purpose unrelated to supporting our customers.
4. Data Storage and Retention
Comlink stores only the operational data required to provide customer support, including authorization tokens and conversation history. Data is retained only as long as necessary for support operations, legal compliance, and quality assurance.
5. Security
Access to Comlink is restricted to authorized LeRoy's Rocky Mountain personnel. Credentials and tokens are stored encrypted, transmitted over TLS, and rotated when appropriate. Access is logged and reviewed.
6. Third-Party Services
Comlink relies on the TikTok Shop API and third-party AI providers. Data shared with these providers is limited to what is required to complete a specific support task and is governed by their respective terms.
7. Your Rights
If you are a customer and would like to know what data related to you has been processed by Comlink, or request its deletion, please contact us through the support channels on our TikTok Shop.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.
9. Contact
For privacy questions, contact LeRoy's Rocky Mountain via the support channel on our TikTok Shop.